Privacy Policy

1. Policy Statement

2. Scope of Collected Information

1. Registration & Transaction Information: Name, contact phone number, delivery address, email address and payment account information provided by you during website registration, order placement and payment. Such data is only used for QF Pay payment settlement; we do not retain complete sensitive payment information.
2. Browsing & Usage Information: Website access logs, device information, IP address, browsing and purchase records, used for service optimization and order tracking.
3. Customer Service Communication Information: Order-related and inquiry-related information you actively provide through customer service or email consultation.

3. Purposes of Information Use

1. Process orders, arrange delivery, handle refunds and after-sales services;
2. Connect with QF Pay third-party payment institution to complete verification, settlement and transaction risk control;
3. Respond to customer service inquiries and resolve order disputes;
4. Send order status updates, logistics notifications and after-sales reminders;
5. Prevent fraud, money laundering and other irregular transactions to ensure transaction security.

4. Information Sharing and Disclosure

1. Provide necessary order and identity information to logistics providers and QF Pay for transaction completion;
2. Comply with Hong Kong laws and regulatory requirements, and cooperate with investigations by judicial or law enforcement authorities;
3. Upon obtaining your explicit written consent;
4. We will not sell or rent your personal information to any unrelated third parties.

5. Information Security Protection

1. Adopt HTTPS encryption, server security protection and encrypted data storage;
2. Strictly restrict internal staff access to user information and establish a comprehensive security management system;
3. In the event of a data breach, we will immediately take remedial measures and notify users and regulatory authorities in accordance with the law.

6. User Rights

1. Enquire about and correct your personal information registered on this website;
2. Request the deletion of non-essential personal information (except for data required to be retained by law and transaction records);
3. Withdraw your consent to the collection and use of personal information (without affecting the legality of prior processing conducted before withdrawal);
4. Exercise the above rights via the contact methods on this website; we will respond within the compliance time limit.

7. Policy Updates

8. Contact Information